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Robots take over chats E-mail

AMSTERDAM (Reuters) - Talks on the Internet will increasingly be conducted with automated call partners, the so-called chat bots. According future scenario and the trend will institute Mensmerk.nl growth in the number of IM bots triple this year.

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Increasingly, for example, consumers will no longer have personal contact with a company but they communicate with a robot, the institute predicted Monday.

A chatbot implement an automated call via the Internet. Companies often in the run-up to simple questions from consumers to answer. Postbank Buddy tells customers how high their balance is, Anna gives visitors ikea.nl current information about the products of the housing department and Caroline Tensen is the interactive online quizzmaster during a game against Hundred. Often, the chatbots a name and face and it is good to communicate with them.

Chatbots.org, an initiative of the Mensmerk.nl, keeps track of how many IM bots for the Dutch market to be developed. From 2002 to early 2008, there are 53 professional Dutch bots made. According Chatbots.org that number will double this year. In addition, the growth in the number of active bots triple in 2008 compared to growth last year.

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