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'Thuiswinkel Company suggests consumers often disappoint' E-mail

AMSTERDAM (Reuters) - The home service companies that offer their products via the Internet is weak. Consumers are especially annoyed with the high shipping costs and the limited and not very flexible delivery schedules.

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This is evident from research published Thursday by consulting firm Ernst & Young. In 40 percent of the people shopping at home is actually something a little wrong with the order or delivery.

,, Companies that their service in order not have to play with fire because customers have less loyalty to shopping sites than to regular stores''said Jacob Verschuur director of Ernst & Young ICT Leadership in a note.

A spokesman for Thuiswinkel.org association recognizes that there is something goes wrong in the ordering and delivery''. The experience of Thuiswinkel.org is that most of the complaints is about the wrong products. 'We advise our members to the problem as soon as possible. A good accessibility and communication are also important.''

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